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I lost my phone few days ago and i decided to file a lost claim since i have Fido Device Protection. I got the phone from my brother as a gift and of course i did not have proof of purchase since it was a gift. The Brightstar service rep told me nothing they can do and...
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Company wrote 0 private or public responses to the review from 9 hours ago.
1.0
I liked
  • Until i needed the services
I didn't like
  • Any dealing i had with them
#1420401
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Brightstar Device Protection - Biggest fraud ever

Biggest scam ever u will pay a fortune to get an old refurbished phone
Company wrote 0 public responses to the review from 13 hours ago.
#1420171
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Where to start ... it took a month for them to send me my replacement.. once I got it the touch didn’t work (the screen wasn’t installed properly) so I decided to send the phone back and get a refund and since Canada post was on strike it took a while for them to get...
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Company wrote 0 private or public responses to the review from 2 days ago.
1.0
#1418367
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Brightstar is a scam. The screen on my iphone cracked and the first tech assigned through iCracked, Eric, rescheduled three times and then just didn't show up. The first time there was no explanation. The second time he was robbed and all his tools were stolen. The...
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Company wrote 0 private or public responses to the review from Dec 08.
1.0
I didn't like
  • Being scammed
#1418212
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I paid for a device protection replacement phone for about $220.00. I found out that they will send me a used/refurbished phone so I called them to tell them that I do not need the phone anymore as I would rather buy a new phone for the same price. They refuse to...
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Company wrote 0 private or public responses to the review from Dec 05.
1.0
I didn't like
  • Being scammed
  • Inability to understand the customer service
  • Make customers cry
#1416221
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1st rep Insurance claim issued oct, online. phone delivered 5 states away, to unknown recipient. I still have the phone i bought last year. 2nd rep Doesnt matter if u still have the phone you insured... Boost rep, calls on 3 way 3rd rep I know it doesnt make sense,...
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Company wrote 0 private or public responses to the review from Dec 05.
1.0
Carrboro,North Carolina
#1416056
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Brightstar Device Protection - Scam will never get a phone

Dont buy this service. Customer service is terrible. Big time scam.
Company wrote 0 public responses to the review from Dec 04.
1.0
Details
Staff
#1415438
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Brightstar Device Protection - WORST COMPANY

Horrible service. They make the process so hard you just give up. *** ***
Company wrote 0 public responses to the review from Dec 04.
1.0
Details
Value for money
#1415029
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Brightstar Device Protection - HORRIBLE

Terrible service. Told me they couldn’t identify me and thus I’d have to prove my identity by writing and sending them a half page document before they could proceed with my claim. Clearly, this is a scam. They try to make it so difficult to make the claim so you eventually give up.
Company wrote 0 public responses to the review from Dec 04.
1.0
Details
Insurance Plans Acceptance
#1414884
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Contact Brightstar Device Protection

Mailing Address:
03
Alpharetta, Georgia 30009-9998
United States
Phone:
(855) 877-3887
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My daughters phone died. Filed a claim. They sent me a replacement phone it was refurbished. before I tried to use I called to see if I could return it. They would not take it back as I did not want someone elses problems. I removed the protective film the screen was...
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Company wrote 0 private or public responses to the review from Dec 03.
1.0
#1413987
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