Brightstar Device Protection Phone Numbers and Emails

Toll-Free Number:

  • (855) 877-3887
Send Message

Customer Service:

  • (866) 277-6325

Brightstar Device Protection Emails:

Customer Service
Legal
Privacy Inquiries
support@brightstar.com
Is this your business?
PissedConsumer Club

Contact Information

Corporate Office Address:

Brightstar Device Protection, LLC
P.O. Box 03
Alpharetta, Georgia 30009-9998
United States

Other Info (opening hours):

Mailing Address:

Legal Department

2325 Lakeview Parkway, Suite 700

Alpharetta, GA 30009

More contact details

Brightstar Device Protection Rating Based on 306 Reviews

Rating details

1.2
more details
Customer service
Product or Service Quality
Value for money
Reliability

Rating stats

Rating trend

Summary of Brightstar Device Protection Customer Service Calls

1.2K TOTAL
CALLS
04:13 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Brightstar Device Protection?

Return/ Replace Question:

  • “Trying to get my replacement phone”
  • “Replace device”
  • “Trying to get my replacement device”

Product/ Service Question:

  • “Broken phone”
  • “Glass broken”
  • “Internet”

Activation/ Cancellation Question:

  • “Cancel device protection”
  • “Cancel coverage”
  • “Deactivate insurance”

Request for Information Question:

  • “To find out about insurance plan”
  • “About my service”
  • “Trying to find out why y'all sent me a check for 1.35”

Shipping and Delivery Question:

  • “You sente a check for $5.60 and I didn't receive it until January and it expired in December. So I'd like a new check sent to me ASAP!”
  • “Router not delivered yesterday”
  • “I didn't get my phone”

Payments and Charges Question:

  • “Charger not working and volume”
  • “To pay a bill”
  • “Dicuss a coupon that was sent”

Refund Question:

  • “Reason for refund”
  • “Have not revive my refund yet”
  • “Want refund for broken phone i returned”

Staff Question:

  • “Service request”
  • “Disappointed with the service request”
  • “Poor customer services cant fix my phone cause i cant get past secrity or fix my phone. I now have to go to wireless so they can call u and *** at u. I understand its security and but your staff have *** service wont even update my information”

Cards Question:

  • “Lost cards”
  • “Change card number for refund on returned phone”
  • “Credit card enquire”

Account Question:

  • “Bank account withdrawal”
  • “Account locked”
  • “Cause i sent the phone back and i want my money back they took out of my account”

Other Question:

  • “Cracked screen”
  • “Claim”
  • “Expired check”

About

Related Companies

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Summary

Brightstar Device Protection is a privately held company which specializes in phone insurance solutions. It was founded in January 2001. The headquarters is based in Alpharetta, Georgia, United States. Brightstar Device Protection serves individuals nationwide. The company offers a wide selection of insurance plans against loss, theft, accidental damage, electrical/mechanical failure, and virtual threats. There are custom plans. Brightstar Device Protection system can be integrated with different billing and POS platforms. It is possible to cancel coverage. The company cooperates with dealers and carriers. Customer assistance is provided by email and by phone. Brightstar Device Protection got 2017 Marketing Excellence, Bright, and Star awards.

Brightstar Device Protection reviews and complaints

Brightstar Device Protection is ranked 487 out of 1822 in Insurance category

Area Served

Canada, USA

Payment Methods

VISA

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