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The following is a reply to BRIGHTSTAR Corporation through a thread from BBB because I filed a complaint and BRIGHTSTAR presented more excuses to not accept my claim

“The device does not have external physical damage. The digitizer is an internal mechanism of the phone. There is a simple test performed by any tech to determine the functionality of a phone. Sprint provided this test on March 9. Bright star provided ticket #353506 on the same date because Sprint confirmed that the damage was internal and definitely arrived in that condition. On March 13 Sprint CSR, Beth and EYE spoke with BRIGHTSTAR CSR and was given claim #002595A8. (BBB is more than welcome to contact My Cell Phone provider because the conversation and Claim # were entered into my account notes on that Date (March13 which is within the 90 day warranty. Also, the reason it took so long to contact BRIGHTSTAR is because your information on the box that the phone arrived in (only a nonfunctional telephone number 844934**** was not an option to reach your company. No address no email address no web address. Only a non working phone number; which is immoral). From BRIGHTSTARs record of not supplying their customers with services and not supplying their customers with devices as noted in the nundreds of BBB complains filed against BRIGHTSTAR, We do not expect for BRIGHTSTAR to supply us with a fully functional device. Nor do we trust BRIGHTSTAR with returning a device to us in a timely manner based on the numerous complaints filed with BBB. You misunderstood what we meant by new device and an upgraded device. We do not want BRIGHTSTAR to supply us with a new device. We want BRIGHTSTAR to credit our Sprint account the complete cost of a new device we want said device to be a complimentary upgrade based on the time (therefore wages "money" lost) wasted to this frustrating process. We want said device to be a complimentary upgrade based on the fact that EYE have a heart problem (service connected) and this process has caused undue stress on my heart. The upgrade that we wish for is to an iPhone 10xs because it is the same make as the phone that I have now. If a Samsung 10 as a replacement phone ( A replacement which is a New phone from a Sprint store and which is not paid by me or by anyone on my account but is paid for by a credit from BRIGHTSTAR or an organization or corporation associated with or to BRIGHTSTAR to my Sprint account for the complete costs of the Samsung s10 to include tax.). We want to be able to arrive at ANY Corporate Sprint location and be able to receive either the IPhone 10xs or the Samsung s10 in a hassle free manner.

We would also like an additional $250 credit to our Sprint account to help cover the cost of the phone which is in question. We are still under contract with Sprint and are still required to pay for a phone that does not not and never did function as intended. The phone in question that we are paying for was supplied by BRIGHTSTAR.

I have transcripts of chat conversations with Sprint which verify the dates of my claim and which verify the nature of the malfunction of my phone. I have notes of all steps of this process with BRIGHTSTAR noted in my Sprint notes log. The notes include the dates and times of the communication (automatically noted each time I contact Sprint). These notes also include ticket numbers given by BRIGHTSTAR. They also include Warranty numbers given by BRIGHTSTAR; 353506 and 002595A8, respectively.

In conclusion and to verify;

1. We did begin the Warranty process with the limited timeframe

2. The phone arrived with a defective Digital card. The card is known as a digitizer card. The card is an internal component of the phone. Proper functionality of internal components of the phone are covered by the warranty provided by BRIGHTSTAR

3. We Want either (a) for BRIGHTSTAR to pay Sprint the cost of new IPhone 10xs including tax and pay Sprint an addition $250 to cover a portion of the cost of the defective phone that is still owned to Sprint. Or we want for BRIGHTSTAR to pay Sprintthe cost of a new Samsung s10 including tax and we want BRIGHTSTAR to pay Sprint an additional $250 for the reason stated in (a). We Want to be able to go into ANY Sprint location to pickup our new device in a hassle free manner

4. BRIGHTSTAR is in Breach of contract. The demands as stated in items 1., 2., and 3., are reasonable and not excessive. They are certainly less of a cost than having to pay for 2 hours of legal representation based on an independent or class action law suit.

5. We have ALL documentation of this process to include documentation as documented by a licensed Sprint CSR as it relates to claims and ticket. Numbers. This is not a he said they said situation.

6. It is illegal to require a person to give their personal PIN numbers of an account from another company or organization. It is illegal to ask for this information. You ask for these numbers in order to process a claim. This fact is also included in my Sprint notes because the BRIGHTSTAR rep asked the Sprint CSR as he spoke on my behalf. It is also on your website as a requirement to file a claim.

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