Brightstar Device Protection
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Brightstar Device Protection Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brightstar Device Protection has 1.2 star rating based on 306 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Thought of having insurance was good, Horrific, Until i needed the services.
Cons: This business is a scam, Not getting a phone as promised and paid for, Customer service.Recent recommendations regarding this business are as follows: "Do not use this company for repairs", "Idk.", "Don't waste your money", "Risky Company", "Make sure they take down the info right.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brightstar Device Protection has 1.2 star rating based on 306 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Thought of having insurance was good, Horrific, Until i needed the services.
Cons: This business is a scam, Not getting a phone as promised and paid for, Customer service.Recent recommendations regarding this business are as follows: "Do not use this company for repairs", "Idk.", "Don't waste your money", "Risky Company", "Make sure they take down the info right.".
Most users ask Brightstar Device Protection for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I just want to get protected claim for my phone
Sarnia, Ontario
Trying to cancel my device protection plans
- Unable to complete the claim
Preferred solution: Full refund
User's recommendation: Do not use this company for repairs
Brantford, Ontario
Got your email
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stole Funds
After beng without a phone for almost 2 weeks Brightstar finally wanted to honor the contact. However, after going back and forth with Brightstar and Boost through the BBB and the State Insurance Commissioner, which no one wanted to allow us to get a replacement phone,...
We have been bounced between Boost Mobile, LG Electric and Brightstar Device Protection, with no one honoring the insurance or the warranty. I left Boost after being with them 4 years because they refuse to honor the insurance which has been paid since purchasing the phone. Due to a no contact battery expanding in the phone and causing a hairline crack over that area LG Electric denied our claim. Brightstar denied the claimed stating it was the manufacturer problem.
15 calls to customer service and a manager that actually hung the phone up in ky face and changed the name, email and dob on the account because he thought we wouldn't get the text that it was changed. He was supposed to email verification that the insurance company is supposed to give us a new phone for the premium cost of $20. The BBB response from Boost saids the same thing. However, when we call or go online to file a claim every time it's been denied.
$70 dollars was stolen from us.
Brightstar Device Protection has an open investigation against them for fraud with the insurance commissioner, state attorney, FTC and our bank. My advice DON'T DO BUSINESS WITH BOOST MOBILE OR ANY COMPANY THAT HAS BRIGHTSTAR DEVICE PROTECTION AS THERE INSURANCE COMPANY, ALSO, DON'T DO PURCHASE LG PRODUCTS.
- Bouncing from agent to agent
- No valid communication caused a pissed customer
- This business is a scam
Preferred solution: Full refund
User's recommendation: Risky Company
Toronto, Ontario
Damaged Device Claim
User's recommendation: Idk.
Disgusted
Do not waste your money on this service and do not cause yourself untold misery by using this service. I thought my phone was stolen and I requested a replacement device.
Brightstar sent a replacement device after me paying them $452.00. When I found my phone, I promptly advised Brightstar and received incompetent direction on how to return the replacement device. Brightstar promptly blocked by phone service. It will be 20 days between the replacement device arriving at their facility (verified by tracking) and me (hopefully) getting my phone unblocked.
All in, I've been 25 days without service on my business phone. Apparently, I have paid $13.00 a month to Brightstar for many years and $400 per month to Rogers for 20+ years in order to be denied access to my business phone for 25 days.
In addition, I have spend more than 4 hours of my valuable time calling Brightstar and Rogers. Absolutely unacceptable, totally frustrating and massively inconvenient.DonnDo
- No pros
- Denied access to my phone for 25 days
Preferred solution: Full refund
User's recommendation: Don't waste your money
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Yucaipa, California
Reps cannot give informative info about my acct to many excuses for not updating my phone insurance issue
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Replacement phone out of stock
- Polite
- Blah blah blah
- Inept
Preferred solution: Deliver product or service ordered
User's recommendation: don’t bother calling, the customer service won’t give you any more info that a robot would
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I dont know if my order went through?
- Began claim process for replacement phone
- Contact us section of their website failed
Preferred solution: Give my bank card to finish my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
3 months $300 and no repair
- Horrific
- Absolutely no pros at all
- Them not taking responsibility for their mistakes
- Poor employees cover for each other
Preferred solution: Deliver product or service ordered
User's recommendation: You will lose you money and time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ineffective, unfriendly and unfair process, i feel i am scamed
I have signed up for this cellphone protection plan recommended by the store that I purchased my three cellphones from and paying the monthly premium until recently when my daughter's phone screen was broken and I tried to file a service request for repair.
then I realized there was a $79 deductible for repair and $150 for replace the phone which I did not have any problem. lets say I had no choice.
I was asked to turn off "Finding My Phone" feature on the phone and I DID it.
and I was told this time that this was not done cause they had a different number in their system and DO NOT know why.....
My request was not processed when I realize that the IMEI # on the system was different than the actual IMEI # on the phone itself. then I was asked to send the Proof of Purchase (PoP) and I did it. And no response!!
called them up few times and every time I a told that they cannot proceed, even when I was willing to pay the fee, and nothing they can do and it feels like what have done wrong? you signed up for a good reason and now you spend hours on the phone for the service that you expect to receive when you need.
Now I called them up and spend an hour on the phone from one person to another to supervisor that she does not even bother to intervene and TRY to help...
I sent the Pop and I was supposed to receive a confirmation #, but doing it five times while the customer service rep was on the phone all these time and no confirmation came through...
All these is for me that I signed a contract with an honest reason, paid my premium, and not getting service.
I WILL NEVER use their service EVER again.
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT EVER sign up for this.
Anaheim, California
Never got my claim.
User's recommendation: Make sure they take down the info right.
Insurance Expert Talks
Exposed: Types of Insurance Scams and Fails
In this video interview, Charles R. Gallagher, an attorney, explains what sort of insurance fraud happens with consumers. Find out more about insurance fraud, the worst cases discovered, and how to protect yourself from insurance scam.
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
They took the money off my card I held out for act like David's and I never got my phone this phone I got it's getting where I can't even use it I got ripped off I'm not a very happy customer
- Replaced phone once without issue
- Until i needed the services
- Fraud
- I think this is all a scam
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scam!!
- Extreme deductible costs
- Poor service
- Quality of service
Preferred solution: Price reduction
User's recommendation: Don't waste your time and money on this insurance!
Pathetic service
- All
Preferred solution: Full refund
User's recommendation: Never. Run when you hear the name.
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